Return and Refund Policy

Overview

At Global Tech Electronics Mall, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

Our return policy lasts 7 days from the date you receive your order. If 7 days have passed since your purchase, we can no longer offer a refund, return, or exchange unless under special circumstances.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unsealed, and in its original condition.
  • The item must be returned in its original packaging.
  • A valid receipt or proof of purchase is required.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (e.g., food, flowers, magazines).
  • Personal care items (e.g., cosmetics, intimate wear, hygiene products).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards and downloadable software.
  • Items marked as Final Sale or Discounted Products.

Conditions for Return

We accept returns only if:

  1. The wrong item was delivered.
  2. The item arrived damaged or defective.
  3. The product does not match the description on our website.

🚫 We do not accept returns for a change of mind.

Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed using the original payment method within 7-14 business days, depending on your bank’s policies.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account and wait for standard processing time.
  • Contact your credit card company or bank for updates.
  • If the issue persists, reach out to us at support@globaltechelectronicsmall.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@globaltechelectronicsmall.com and send your item to our return address.

Gift Returns

If the item was marked as a gift, you will receive a gift credit once the return is processed. If the item was not marked as a gift, the refund will go to the original purchaser.

Shipping Returns

To return a product, mail it to:
📍 Return Address: [Your Return Address Here]

📌 Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.

Need Help?

For any questions regarding returns and refunds, contact us at:
📧 Email: support@globaltechelectronicsmall.com
🌐 Website: https://globaltechelectronicsmall.com
📞 Sales & Support: +234 810 746 2466 (Call & WhatsApp)